Mission, Goals, Values
To improve the health of our community through superior, compassionate care and medical education in partnership with our physicians and employees.
Provide the highest quality of patient care to achieve positive patient outcomes.
Provide increased access and expanded services to more patients. Grow market share through increased volume, physician recruitment and facility planning maintenance.
Exceed patients’ expectations for the services provided. Provide excellence in patient care and support services to meet or exceed physician needs and expectations.
Achieve positive financial performance to reinvest in enhanced clinical programs and improved facilities for our patients as well as competitive salaries and benefits for our staff.
Maximize our human resources through recruitment, retention, training and development, resulting in the provision of excellent clinical care and support services to our patients.
Improve the image of MGH with staff and care providers as well as with our external constituents. Continue our efforts in community outreach to better meet the health and wellness needs of those we serve as well as those we hope to serve.
Our Core Values
We seek to understand and address the individual needs and concerns of our patients and provide for their comfort while treating them with honor and dignity. We show respect for our patients’ privacy and confidentiality in all that we do. We embrace the diversity and individual perspectives of our team while working together to achieve our common mission to improve the health status of the community we serve.
We are honest and ethical in all of our interactions, starting with how we treat each other. Our personal conduct ensures that we are always worthy of trust. Our reputation for providing high quality care is maintained by living our values.
We work together to ensure that our patients experience exceptional care. We are committed to creating an environment of mutual respect where open, honest communication is our cornerstone. We listen carefully in order to understand each other and communicate frequently and effectively.
We strive to exceed expectations by providing services to our patients and co-workers in a timely and efficient manner and through continuous performance improvement. It is our commitment to ensure that every patient receives excellent care, service, and support at all times and at every point of service.